Even top systems can falter. We’re here for those moments. Our technical support lets you quickly raise issues. And our expert consultants handle them swiftly, minimising any disruption.
Our UK-based team is attentive and responsive, not just fixing problems but also communicating clearly throughout the process. We take every issue seriously because it’s important to you. No matter who installed your system, Embrace is ready to help.
After we deliver, our team works together to fully grasp your system’s setup. If any issues pop up, our support team will track and review them, getting extra help from the delivery team if needed.
We keep you updated throughout the resolution process. Once we fix an issue, we’ll explain what caused it, how we solved it and what you can do to avoid it happening again.
Contacted us by email or phone? We’ll log your call, give it a case number, and quickly figure out the best person to handle it.
We take a closer look at your support call. If we need more details, we’ll chat with your team, run remote sessions, and gather any necessary logs.
After we find out what’s causing the issue and figure out a fix, we’ll try it out in your test environment to make sure everything works well.
Once you give the thumbs up, we put the changes into your live environment and keep an eye on things before we wrap up the call.
